If you’ve never set up service reports in HubSpot before, start with _________.
Question: If you’ve never set up service reports in HubSpot before, start with _________. The report builder The report library Service …
Question: If you’ve never set up service reports in HubSpot before, start with _________. The report builder The report library Service …
Question: Reports bucketed under the “conversation overview” category give you insight into: How your customers are changing over time. How effective …
Question: If your support reps have trouble prioritizing tickets, consider _______. Creating a “high priority” view. Setting SLAs. Using automation to …
Question: True or false? You can create cross-object reports from the report builder. True False The right answer was: True
Question: ________ is for folks who need to create basic, out-of-the-box reporting. The report builder Service analytics The report library The …
Question: Customer portal is a _______ offering. knowledge base help desk customer feedback self-service The right answer was: self-service
Question: True or false? Cross-object reporting exists in the service analytics tool. True False The right answer was: False
Question: If you’ve never set up service reports in HubSpot before, start with _________. The report builder The report library Service …
Question: What type of feedback survey can you add to your live chat? CES NPS CSAT Custom survey The right answer …
Question: Custom views in the conversations inbox lets you _________. Choose which of HubSpot’s predetermined views to pin. Create your own …
Question: What is channel switching? Switching between responding to a customer and leaving a comment on the customer’s record in conversations. …
Question: Agent collision detection tells you when another agent is ________. working on the same message. about to bump into you …