Which of the following is NOT a stage in HubSpot’s feedback framework?
Question: Which of the following is NOT a stage in HubSpot’s feedback framework? Improve the customer experience Establish listening posts Collect …
Question: Which of the following is NOT a stage in HubSpot’s feedback framework? Improve the customer experience Establish listening posts Collect …
Question: Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______. conversations or tickets …
Question: How often should you revisit your customer journey map to ensure it’s kept up to date? Whenever you get an …
Question: Which of the following tools is NOT included in HubSpot’s Service Hub? Help desk Customer feedback surveys Project management Knowledge …
Question: What’s a good NPS score? Varies by industry Anything positive 10 or above 20 or above The right answer was: …
Question: You want to understand how easy it is for your customers to get their questions answered from your support team. …
Question: Which report(s) do you use to decide which knowledge base articles to write? Average ticket response time Average ticket response …
Question: True or false? It’s a best practice to send your NPS survey to customers monthly. True False The right answer …
Question: Reports bucketed under the “conversation overview” category give you insight into: How your customers are changing over time. How effective …
Question: If you’re setting up Service Hub reports for the first time, where should you start? Service analytics Customer report builder …
Question: True or false? It’s a good idea to write your knowledge base titles as questions. True False The right answer …
Question: What’s the difference between service analytics and the report builder? Service analytics has out-of-the-box reports; the report builder requires you …