What is channel switching?

Question: What is channel switching?

  • Switching between responding to a customer and leaving a comment on the customer’s record in conversations.
  • Another name for customer portal.
  • Going from live chat to Facebook Messenger to email on a single thread.
  • Switching from using conversations on desktop to using conversations on your mobile device.

The right answer was: Switching between responding to a customer and leaving a comment on the customer’s record in conversations.

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