In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

Question: In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

  • close the ticket.
  • send the CSAT survey.
  • respond to the second customer interaction.
  • work on a new ticket.

The right answer was: close the ticket.

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