A bike repair shop customer wants to make it easier for their repair technicians to alert customers when a job has been completed. Their repair technicians are busy and don’t have time to send individual messages to their customers. Which of the following is the fastest, easiest potential solution you could offer?

Question: A bike repair shop customer wants to make it easier for their repair technicians to alert customers when a job has been completed. Their repair technicians are busy and don’t have time to send individual messages to their customers. Which of the following is the fastest, easiest potential solution you could offer?

  • Set up an automated email workflow that triggers when the ticket is completed.
  • Build a mobile app that sends their customers alert messages when the repair technicians
    have finished the job.
  • Use the emails and tickets APIs to build an integration that auto-sends emails upon ticket
    completion.
  • Use the Webhooks API to send an alert to their customer on their website.

The right answer was: Set up an automated email workflow that triggers when the ticket is completed.

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